Frequently Asked Questions
Everything you need to know about styling your home with Hirakan.
What materials are used in Hirakan home products?
We prioritize premium, sustainable materials including organic cotton, hand-finished ceramics, and ethically sourced hardwoods to ensure durability and style.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. For larger furniture pieces, delivery may take 10-14 business days depending on your location.
Do you offer international shipping?
Currently, Hirakan ships to the contiguous United States, Canada, and select European countries. Shipping rates are calculated at checkout.
What is your return policy for home decor?
We offer a 30-day return window for all unused items in their original packaging. Please note that custom-made furniture pieces are final sale.
How can I track the status of my shipment?
Once your order is processed, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.
Are your products covered by a warranty?
Yes, all Hirakan furniture items come with a 1-year limited warranty against manufacturing defects to ensure your peace of mind.